Pure Orange is pleased to offer the following shipping services:
Seller ships all items within 2 business days of receiving an order.
Item(s) will be shipped through one of the following carriers:
Canada Post, Purolator and USPS.
Canada Post and USPS will ship to P.O. Boxes. We ship to all provinces and territories in Canada.
Items can be returned within 14 days from Delivery Date.
PureOrange accepts returned items in the following conditions:
- Defective, Damaged Upon Arrival, Wrong Product or Unopened Box
- Opened Box but Unused Product in Resale condition
Cost of return shipment:
- PureOrange will cover the cost of return shipping fees only if the product is defective, damaged upon arrival or if it was the wrong product.
- For all other cases, customer will be responsible for all shipping cost.
Documents to include in the return request email to Pure Orange:
- Product SKU & discription
- Numbers of items to be returned
- Date product was received by customer
- Condition of product
- Condition of packaging
- Reason for return
Documents to include with the return package:
- Original receipt
- Return Merchandise Number (RMA)
- Original packaging
- All product accessories
- Manuals/warranty cards
No restocking fee of will be applied if the returned product is defective, damaged or a wrong product was received. A restocking fee of 20% may be applied for opened box only.
PureOrange will process refund within 4 days of receipt of product. Please send return tracking number by email once the product has been sent to us.